FAQ

Frequently Asked Questions

• Q) How long does it take to get started with Zak Solutions?

  1. A) We can start billing most insurance carriers immediately. Medicare and Medicaid/Medi-Cal require special authorization, which can take 2-3 weeks before we can submit claims on your behalf.

• Q) What information do you need to provide Zak Solutions?

  1. A) We need your patient’s demographics, insurance information, super-bills or charge sheets, and any EOBs that come to your office for posting purposes.

• Q) How do we report patient information, insurance payments, provide daily bills and patient information to Zak Solutions?

  The best way to communicate with us is via email (SSL connection), regular mail, or by courier. EOBs, and all other documents to us using highly secured toll-free fax lines.

• Q) Can Zak Solutions connect to my EMR/EHR and gain access to the patient’s data, super-bills and all relevant documentation for billing purposes.

  A) Yes, we can connect to your EMR/EHR and obtain the patient’s information, super-bills, and all other relevant documentation for billing purposes. Many of our clients use Practice Fusion and Office Ally, so we have access to the patient’s billing information in these systems and transfer the data into our billing software.

• Q) How regularly should we send our new billing to Zak Solutions?

  A) We recommend that you send your billing daily or weekly to ensure consistent cash flow.

• Q) How regularly will you submit our claims?

  A) We will submit the majority of claims within 24-hours of receiving from your workplace.

• Q) How frequently do you follow-up on my claims?

  A) We know that you need to be reimbursed as quickly as possible, so we aggressively follow-up on all claims immediately after the established time-frame for reimbursement has passed by.

• Q) Where are the reimbursements sent?

  A) All reimbursements go directly to your office or your bank account.

• Q) How will you bill our patients?

  A) We’ll bill your patients for any balance due. They will receive a comprehensive billing statement with our telephone number to direct all billing questions to our call center. A self-addressed envelope with your practice name and address is included.

  A) All reimbursements go directly to your office or your bank account.

• Q) How will you manage non-payments from patients?

  A) We’ll handle non-payments from patients by contacting them and working with them to resolve any billing issues, keeping the provider updated along the way. In the event that we are unable to effectuate a settlement within ninety days, we’ll recommend that the delinquent account be sent to a collection agency at the discretion of the medical provider.

  A) All reimbursements go directly to your office or your bank account.

• Q) Do you verify patient benefits and eligibility?

  A) Yes, we can verify your patient’s eligibility and benefits at an additional charge of the monthly collectables. You need to give us some basic patient and insurance information at least 24 to 48 hours prior to the scheduled appointment and we will fax or e-mail you back the information we obtain.

  A) All reimbursements go directly to your office or your bank account.

• Q) How do you respond to insurance companies' denials?

  A) We shall examine the denial to confirm its accuracy. If the denial is invalid, we will appeal and resubmit the claim without charging the provider any further fees.

  A) All reimbursements go directly to your office or your bank account.

• Q) Who handles my billing at your business?

  A) Although any staff member in the office is able to assist you or your patients, your account will be allocated to a specific biller in order to ensure consistency and accuracy in your billing and, more significantly, to forge a deep connection and comprehension of your practise and its requirements.

  A) All reimbursements go directly to your office or your bank account.

• Q) How do you charge for your services?

  A) Our fee is based on the percentage of the revenue you collected as a result of our service throughout the month.

  A) All reimbursements go directly to your office or your bank account.

• Q) How are your services priced?

  A) Our charge is determined by the proportion of the money you made using our service during the month.

• Q) Do you outsource any of my claims?

  A) We don’t outsource out any claims to outside firms; all billing is handled by Zak Solutions.

• Q) What happens if I want to cease utilizing your services?

  A) You are not obligated to a long-term commitment, unlike other billing services. Although there are no cancellation costs, we do need 30 days’ notice.

• Q) How do you use medical billing software?

  A) Depending on the type of billing we are conducting, we employ various software applications.

• Q) Using medical billing software, how do you do it?

  A) We use a variety of software programmes, depending on the type of billing we are doing.

• Q) Do you offer EMR/EHR, E-Rx, appointment schedulers, etc?

  A) Although our software programs have these capabilities, we only focus on insurance and patient billing, claims follow-up, and all other Medical billing related services. However, when a client requires these services we will refer you to one of our software vendors.

• Q) Are EMR/EHR, E-Rx, appointment schedulers, etc. available from you?

  A) We solely concentrate on insurance and patient billing, claims follow-up, and all other medical billing related services, even though our software systems offer these capabilities. However, we will direct you to one of our software providers when a client needs these services